Let it snow, let it snow, let it snow – and boy did it! Temperatures plummeted to break all records since they began in 1862 – -17 in some areas. We closed the office on Tuesday, partly down to snow but mostly down to having no broadband, which brings me to my point.
British Telecom are hopeless, inadequate, inefficient, unreliable, no sense of customer service, inconsistent….. need I go on?
I now receive letters from them daily, all for different amounts, in different company names, always always with items we haven’t asked for, services that don’t work and haven’t worked since we moved in in July. The line rental charges vary, depending on the time of the month presumably? It took me 45 minutes to get through to
India, I mean a call centre only to be told I had come through to the wrong department but wait, he could transfer me – don’t worry. So after he cut me off (inevitable really) I reluctantly redialled. Now you would think that it isn’t possible to be so…….. incompetent again wouldn’t you? Oh they are, exactly the same thing happened again.
So here’s an experiment for you to try. Dial BT’s customer service department and at the same time send a tweet say #btfail – within minutes you will have a response from the BT Social Media team – now ask them to call you, they are a telecoms company after all, *shudders* heaven forbid they should do that!
Now I’m competitive, by nature – can’t help it it’s just the way I am so to me, BT have thrown down the gauntlet. I have to pursue this to the bitter end, I simply cannot let it rest. And do you know what my issue is? They have charged over £600 in line rental and the call costs only come to £14 for the last quarter. By any business standard that’s not right, that’s not fair!
But get to talk to someone about it? No #btfail #bt #btcare – no, they don’t.